Hampton Roads Society for Human Resource Management

Research has validated the correlation between service excellence and employee satisfaction. There is no doubt that the parallel between the two is no coincidence. It is no wonder that world-class organizations like the Mayo Clinic, Southwest Airlines and Disney receive high satisfaction scores from both employees and customers. This session was developed to clarify the essential policies that need to be initiated, standardized and enforced to create an environment of engagement and service excellence. These policies will help you re-brand your company so that you can join the ranks of the world-class. Don’t miss this high energy, high content session that will take your organization to the next level.

About Chip Madera: Chip Madera, MS, CSP -The Leadership Lion^TM, is an expert professional speaker and leadership authority, who empowers audiences with humorous, yet high content strategies for business and personal success. He is the speaker with a heart of BOLD^TM who presents over 100 programs per year in Canada, Australia, South America, Europe and throughout the US. Some of his clients include: The Mayo Clinic, AT&T, Disney, Southern Company, GE Capital and Gatorade, just to name a few. He possesses an undergraduate degree in Psychology and a Masters in Human Resources and Organizational Development. He is a Certified Speaking Professional (CSP), which is the highest earned designation with the National Speakers Association. This honor has been given to less than 500 speakers world-wide for platform excellence, performance and client satisfaction. He is a Motivation and Performance Strategist with over 15 years experience helping leaders from every type of industry enhance performance and create an environment that delights their customers and employees. Chip challenges leaders to help others venture beyond their wildest expectations, by stirring their hearts, opening their minds and inspiring them to action!